If you received a notification from the NetGalley team that you have a "Broken File", this likely means that your ePub or PDF file is either corrupted or incorrectly designed. Please consult our File Optimization Suggestions to help troubleshoot the problem, and reupload the file to your NetGalley client account.
A broken file will result in a red error message on the title record of the book, which states: "This title is not ready. There was an error converting your file."
If you have a content file that prevents the book from being made available in the catalog, accessed by members, or causes difficulty for the members who are reading the book, you will receive a notification from the NetGalley team that details the problem. You will see this notification on the title details page, and in an email sent to your "File Import Notices" email address (found in the Settings of your Publisher Account.)