Incorrect or Incomplete File

You will receive this notification from the NetGalley team if:

  • The file you've uploaded is for the incorrect book
  • The file is missing chapters, pages, or sections of text
  • The file is an excerpt, but this was not made clear in the Title Details (members are expecting the full content)
  • The file is missing images where images should be present
  • The audio file cuts off or is missing sections

In all cases, the file will need to be fixed and reuploaded as normal.  Please consult our File Optimization suggestions in the cases where it may be an issue with the file conversion. 

If you have a content file that prevents the book from being made available in the catalog, accessed by members, or causes difficulty for the members who are reading the book, you will receive a notification from the NetGalley team that details the problem. You will see this notification on the title details page, and in an email sent to your "File Import Notices" email address (found in the Settings of your Publisher Account.)


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