When the formatting of the file is broken, it can cause readability issues for the NetGalley member. This happens most often with PDFs in Kindle, and can appear as disjointed text, strange paragraph spacing or indents, letters missing or appearing in random order, etc.
Often, files like this are incorrectly designed. Please consult our File Optimization Suggestions to help troubleshoot the problem, and reupload and updated file in your NetGalley client account.
If you have a content file that prevents the book from being made available in the catalog, accessed by members, or causes difficulty for the members who are reading the book, you will receive a notification from the NetGalley team that details the problem. You will see this notification on the title details page, and in an email sent to your "File Import Notices" email address (found in the Settings of your Publisher Account.)