As part of your agreement with NetGalley, we will provide member support to any of your contacts who need help accessing a file on the site.
Please direct your contacts to our comprehensive Knowledge Base for Members first. There is a lot of information on this site that will help NetGalley members with common problems.
If members need additional support, ask them to email support[at]netgalley.com. We will aim to provide help within 24 hours (and often much, much faster!), Monday through Friday.
If you are working with a key media contact or a time-sensitive request, email us at concierge[at]netgalley.com. Any urgent requests should have the word "Urgent" in the title. We will make every effort to respond to these types of support inquiries as fast as possible.
Don't forget to use the Template Language and Examples in your own communications about NetGalley.
Note: NetGalley does not provide phone support to members.