As part of your agreement with NetGalley, we will provide member support to any of your contacts who need help accessing a file on the site.
Direct Members to the Help Center
For most questions, we recommend directing members to the Knowledge Base for Members first. It includes step-by-step articles covering common topics such as accessing books, downloading files, reading options, and troubleshooting.
Contacting Support
If a member needs additional assistance, they can contact the NetGalley Support team by emailing support[at]netgalley.com.
Our team aims to respond within one business day (Monday through Friday), and often responds sooner.
Time-Sensitive Requests
If you're working with a key media contact or have another time-sensitive request, please contact concierge[at]netgalley.com.
To help us prioritize your request, include "Urgent" in the subject line whenever appropriate. We'll make every effort to respond as quickly as possible.
Helpful Resources
If you're inviting your own contacts to use NetGalley, we also recommend using our template language and communication examples to help introduce them to the platform.
Please note: NetGalley does not provide phone support for members.