We will process files placed in the FTP _INBOX (ONIX, manifests, covers, content) once per hour. This starts at 15 past the hour (example, at 1:15 and again at 2:15) and can take several minutes to half an hour to fully process.
If you notice that your files still haven't uploaded to your account within that time frame, please contact concierge[at]netgalley.com for more information.