Troubleshooting: Not Seeing Cover Images, Information Missing

Clearing your cache and refreshing your page will resolve many issues. If you feel that some information is missing, or you're not yet seeing a cover image you uploaded to the _INBOX and know it should have already been processed please follow these steps to clear your cache.

Firefox: Go to your main menu, the click on History.  In the History, submenu click on Clear All History.  The click the checkbox next to Cache, the time range Everything, and click the Clear Now button.

Microsoft Edge: Open the settings menu (by clicking the three dots in the top right corner), then click History. Under the History Popup, click the next set of three dots. From here, click Clear Browsing Data and choose Cached images and Files.  

Chrome: Go to the main menu and select History. Towards the top of the History page, there will be a button that is labeled Clear all browsing data – click it. Make sure the checkbox next to Empty the cache is checked and other checkboxes are not checked. Make sure the time range checked is “the beginning of time." Then click on the button labeled Clear browsing data.

Was this article helpful?
0 out of 0 found this helpful