Special Characters Display Error in Reports

If the text in your reports contain any special characters, like accents, Excel does not automatically display them. To correct this, follow these simple steps:

On a Windows computer:

  • Open the CSV file using Notepad.
  • Click "File > Save As".
  • In the dialog window that appears - select "ANSI" from the "Encoding" field (right next to the Save button). Then click "Save".


  • That's all! Open this new CSV file using Excel - your non-English characters should be displayed properly.

On a Mac computer use the "Numbers" application instead of Excel.  

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